MS Exams not recognized from Pearson Vue
Recently I logged on to Microsoft's MCP site to check the status of my account. I realized that my test transcripts did not show 2 exams that I have previously taken and passed. These exams were taken through Pearson Vue. After some additional digging, I discovered that Microsoft has dropped Pearson Vue as a testing provider. Effective January 1st, 2008, Vue patrons could no longer access their Microsoft exam records through vue.com. To resolve the problem, I contacted Microsoft Support and e-mailed them the results of the exams in question.
After this experience, I strongly urge all MCPs to log on to the MCP site to ensure all information is recent and accurate. If you have any questions about exams, please use the following info to contact customer service.
Vue Customer Service
Office Hours: Monday-Friday, 7:00 a.m.-7:00 p.m. CT; closed on local holidays.
United States/Canada: 800-TEST-REG (800-837-8734)
Americas Region (Toll): +1-952-681-3951
Prometric Customer Service
Monday - Friday, 8:00 A.M. to 8:00 P.M. Eastern Time; closed on local holidays.
For Microsoft related information: 800-617-3926
General questions/comments: 800-853-6769
Microsoft Regional Service Centers (http://www.microsoft.com/learning/support/northamerica.mspx)
General E-Learning Support
Microsoft Certified Professional
Telephone: (800) 636-7544
Fax: (661) 793-6555
Address:Microsoft Certification Programs
P.O. Box 911Santa Clarita, CA 91380-9011
Microsoft Certified Trainer
Telephone: (888) 456-7077
As a side note, Prometric is now offering free 2nd shot exams until January 31, 2008. To register, go to http://www.microsoft.com/learning/mcp/offers/secondshot/default.mspx