Tuesday, January 08, 2008

MS Exams not recognized from Pearson Vue

Microsoft has long been a partner with Pearson Vue and Prometric, certifying them both as Microsoft Exam Centers. However, this has changed and Pearson Vue is no longer a test provider.

Recently I logged on to Microsoft's MCP site to check the status of my account. I realized that my test transcripts did not show 2 exams that I have previously taken and passed. These exams were taken through Pearson Vue. After some additional digging, I discovered that Microsoft has dropped Pearson Vue as a testing provider. Effective January 1st, 2008, Vue patrons could no longer access their Microsoft exam records through vue.com. To resolve the problem, I contacted Microsoft Support and e-mailed them the results of the exams in question.

After this experience, I strongly urge all MCPs to log on to the MCP site to ensure all information is recent and accurate. If you have any questions about exams, please use the following info to contact customer service.

Vue Customer Service
Office Hours: Monday-Friday, 7:00 a.m.-7:00 p.m. CT; closed on local holidays.
United States/Canada: 800-TEST-REG (800-837-8734)
Americas Region (Toll): +1-952-681-3951

Prometric Customer Service
Monday - Friday, 8:00 A.M. to 8:00 P.M. Eastern Time; closed on local holidays.
For Microsoft related information: 800-617-3926
General questions/comments: 800-853-6769

Microsoft Regional Service Centers (http://www.microsoft.com/learning/support/northamerica.mspx)
General E-Learning Support
(800) 636-7544
(888) 456-7077

Microsoft Certified Professional
Telephone: (800) 636-7544
Fax: (661) 793-6555
E-mail: MCPHelp@microsoft.com
Address:Microsoft Certification Programs
P.O. Box 911Santa Clarita, CA 91380-9011

Microsoft Certified Trainer
Telephone: (888) 456-7077
E-mail: MCT@microsoft.com

As a side note, Prometric is now offering free 2nd shot exams until January 31, 2008. To register, go to http://www.microsoft.com/learning/mcp/offers/secondshot/default.mspx

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